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Support

Real people, no ticket maze. Email is the fastest route — most messages get an answer within one business day.

Email the team

Account, payments, shipping or a specific card — include your rip ID or cert number and we can look it up instantly.

Odds, buyback percentages, fees, vault storage and shipping are all covered — usually faster than waiting on a reply.

Support hours are 09:00–21:00 CET, seven days a week. Outside those hours messages are queued and answered in order the next morning.

Top-ups, withdrawals, store credit and anything that looks off on your balance.

A rip that did not resolve, a missing slab, or a card stuck between states.

Ask us to replay the commit-reveal record for any rip ID in your history.

Listings, cancelled offers, buyer premiums and direct account-to-account transfers.

Demo build — company details are placeholders for the RIPD prototype.